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  • You'll find usage instructions on each individual product page beneath the "METHOD" tab.

    If you're welcoming more than one new product into your ritual, introduce them separately over the span of 1–2 weeks, allowing your skin to become fully acquainted with one product before introducing another. Should you experience a negative reaction (e.g. itching, redness, tenderness, swelling), discontinue use immediately.

    If your skin runs sensitive, begin with an overnight patch test along your jawline, and allow a full 24 hours before judging the result.

  • Always store your products in a cool, dark place, and always refrain from placing glass droppers directly onto skin. Scoop product from jars with a clean, dry implement, or with very clean hands.

    Botanically blessed products are alive and ephemeral, and you must purchase them with the intention of using them promptly and consistently. Because nature is unpredictable, your products may vary in color, texture, and scent from batch to batch.

    If you're unable to begin using your new products right away, store them, caps tightly sealed, in the refrigerator (never the freezer), and please begin using refrigerated products within 3 months of arrival.

  • No, and neither is anything else (nerd disclaimer, except inside a vacuum). Air is a chemical, water is a chemical. Our own bodies are composed of wondrous chemicals.

    That said, Palomino always aims to avoid using any potentially dangerous or untested lab-synthesized chemicals. Palomino formulas never contain parabens, phthalates, formaldehyde releasers, or synthetically derived fragrances & colors.

    We value ingredient transparency. Rare proprietary scent blends are one small mystery we sometimes keep.

  • We are unable to offer refunds or credits in case of product reactions. Please read the FORMULA tab, and refrain from purchasing products containing ingredients your skin doesn't agree with. Product reactions cannot always be predicted, but we do our best to avoid offering products that contain common irritants.

    RETURNS:

    Unfortunately, we are unable to accept returns or exchanges on any products. But no returns doesn't mean no help — please see below re: order issues.

    ORDER ISSUES:

    Please inspect your order upon receipt, and email us immediately if there's an issue with your order (e.g. something is damaged, we sent the wrong item, or we forgot to include something you ordered). Email us a photo and description of the issue, and we'll do our best to swiftly make it right.

    Thank you so much for understanding. PALOMINO is a very small company (just one person), and your order is truly and deeply appreciated. I love you!

  • Please allow 7–14 days for your order to set sail. Handmade magic cannot be rushed, and every formula is prepared with the same devotion, whether yours is the first order of the season or the five hundredth.

    If 14 days pass without a shipment confirmation email in your inbox, simply write to us at hello@palominofinegoods.com and we'll happily provide you with an ETA.

    A gentle note on addresses: it is your responsibility to provide a secure, accurate, and current shipping address at checkout. Once USPS confirms package delivery, we regret that we're unable to offer refunds or reimbursements for items lost or stolen beyond that point.

    If your package is returned to us due to an error in the shipping details provided, postage for reshipment will be your responsibility.